顧客體驗 X LEGO® SERIOUS PLAY®

顧客體驗是什麼？如此抽象的東西怎麼表達呢？打印出來可以嗎？可以，而且不是普通打印，是3D打印。LEGO® SERIOUS PLAY®，正是具備如此神奇力量的3D打印機。

從點到線，線到面，面到立體，前線到後勤，個人到團隊，立體地呈現，真誠地對話。多謝香港富豪酒店的邀請，一連兩天為已經優秀的團隊更進一步。

額外感謝各位助手，辛苦哂！ (我的助手可不是普通人，他們也是LEGO® SERIOUS PLAY®的認證引導師)

How can you describe a conceptual thing such as customer experience? Can you print it? Sure you can! Not only can you print it, you can do it in 3D. LEGO® SERIOUS PLAY® is indeed a powerful 3D printer.

From points to lines, from lines to planes, from planes to cubes, from frontline to backend, from individuals to teams, you see them all in 3D objects in front of your very eyes, and you open yourself up for a honest discussion. It was my honor to conduct two days of workshop for the great team at Hong Kong Regal Hotel.

Especially appreciated the great help of my assistants! (My assistants are not random people - they are all certified facilitator of the LEGO® SERIOUS PLAY® method)